Is Your "Industry Standard" Carrier Costing You Customers?

In the manufacturing world, "good enough" is rarely good enough. You run tight production schedules. You manage lean inventories. You have customers demanding Just-In-Time delivery.

So, why are you settling for "industry average" when it comes to the trucks moving your freight?

At Eagle Logistics , we talk to manufacturing plant managers and supply chain directors every day. We hear the same frustrations: missed pickups, rejected tenders during peak seasons, and damaged freight. They’re often told that an 85% on-time rate is "normal."

We disagree. In high-stakes manufacturing, "normal" is a liability. It’s time to look at the data.

The High Cost of the "Industry Average"

Most carriers are comfortable sitting at industry average. But for a manufacturer, those averages represent real risks to your bottom line.

• Reliability Risk: The industry average for On-Time Delivery is between 85% and 90%. That means up to 15 out of every 100 loads are late. Can your production line handle that?

• Safety Risk: Older fleets break down. The average truck on the road is nearly 5 years old, increasing the risk of mechanical failure and delays.

• Cargo Risk: With a standard claims ratio of up to 1%, you’re rolling the dice on whether your product arrives intact.

You don't run your manufacturing floor at 85% efficiency. You shouldn't accept a carrier who does.

The Eagle Difference: By The Numbers

At Eagle Logistics, we don't strive for average. We strive for—and achieve—perfection. We’re labeled a Best in Class carrier for a reason.

Here’s how Eagle Logistics compares to the carriers you might be using right now:

Why These Numbers Matter to Manufacturers

1. We Never Say "No" (100% Tender Acceptance) The industry average for tender acceptance drops as low as 50% when capacity gets tight. That means your current carrier might be rejecting half the loads you send them, forcing you to scramble for spot-market trucks at higher rates. Eagle Logistics has a 100% tender acceptance ratio. If we’re your partner, we take the load. Period.

2. Your Freight is Safer (1 in 3.2 Million Miles) The industry accepts that 1% of cargo might get damaged or lost. We don't. Our claims ratio is 0.0000003%. To put that in perspective, that’s roughly one claim for every 3.2 million miles driven. When you ship with Eagle, your product arrives in the same condition it left your dock.

3. We’re Always There (CSA Scores) Safety isn't just about compliance; it's about keeping trucks moving.

• Vehicle Safety Score: Eagle (20) vs. Industry (23.2)

• Driver Safety Score: Eagle (1.6) vs. Industry (6.4)

• Note: Lower scores indicate better safety and fewer violations. Our modern fleet (average age: 3 years) and elite drivers mean we don't get stuck in DOT inspections or breakdown on the side of the highway.

A Partnership, Not a Transaction

Perhaps the most telling statistic is how long our customers stay with us.

In an industry where shippers switch carriers every 1 to 2 years, chasing pennies, Eagle Logistics' customers stay with us for an average of 8 to 11 years.

Why? Because we bring peace of mind. We carry the standard $100,000 Cargo and $2,000,000 Liability insurance you require, but we back it up with performance that renders the insurance policy almost unnecessary.

Ready to Upgrade Your Supply Chain?

Seriously, if you’re tired of wondering if the truck will arrive on time or if the product will arrive undamaged, it’s time to talk to Eagle Logistics.

Don't let an "average" carrier bottleneck your manufacturing excellence. Contact us today to discuss how we can support your lanes.